Effective Date: October 20, 2025
These Website Terms of Use (“Terms”) govern your access to and use of the website located at https://www.pilot.com, including all related tools, content, subdomains, and services offered therein (collectively, the “Site”).
This Site is intended solely for business use and is intended to be viewed and used by commercial and other entities in the United States. The Site is not for individual, family, or household use, and we do not target or market our services to consumers as defined under applicable consumer protection laws.
The Site is owned and operated by Pilot.com Inc. (“Pilot,” “we,” “us,” or “our”). Specific tools, content, subdomains, or services on the Site may have additional terms that apply. Additional terms apply in addition to these Terms, are incorporated by reference into these Terms, and supersede those provisions of the Terms they conflict with. However, use of Pilot’s customer offerings, even if delivered through a pilot.com webpage, is governed by a Subscription Agreement with Pilot, which is not incorporated by reference into these Terms.
By accessing or using the Site, you agree to be bound by these Terms, our Privacy Policy, which is hereby incorporated by reference, and any additional terms and policies incorporated by reference herein or made available on the Site (other than the Subscription Agreement) or otherwise in writing. Please review our Privacy Policy to ensure you understand and agree with it.
Please take notice that Pilot requires all disputes, including, but not limited to Class Action disputes, to be resolved by binding Arbitration, as set forth in Section 15 below. By using the Site, you expressly consent to dispute resolution through binding Arbitration.
If you do not agree to these Terms and/or the Privacy Policy, and/or resolving disputes through binding Arbitration, do not use the Site.
You must be at least 18 years of age (or the age of legal majority in your jurisdiction, if higher) and legally capable of entering into a binding contract to use the Site. By using the Site, you represent and warrant that you meet these requirements. If you are using the Site on behalf of a company or entity, you represent and warrant that you are authorized to bind that organization to these Terms.
You further represent and warrant that you are accessing and using the Site solely for business, commercial, or professional purposes and not for personal, family, or household use. You acknowledge that the Site and its services are designed for and directed toward commercial and other entities, and you agree to use the Site only in your capacity as an authorized representative of a commercial or other entity.
Subject to compliance with these Terms, Pilot grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for your internal business purposes only.
You agree not to:
We reserve the right to monitor, restrict, or suspend access to the Site at any time, in our sole discretion.
All content and materials on the Site—including but not limited to text, graphics, logos, icons, software, page layout, and underlying source code—are the property of Pilot or its licensors and may be protected by copyright, trademark, and other applicable laws.
You may not use, copy, modify, distribute, or exploit any content on the Site without our prior written permission, except as expressly permitted by these Terms or by notice posted on the Site.
We may provide opportunities for you to post text, photographs, videos, or other content (collectively, “content”) on the Site, including content you submit to an AI tool. You can only post content if you have the right to do so.
You do not transfer ownership of your content simply by posting or submitting it. However, by posting or submitting content, you grant us, our agents, licensees, and assigns an irrevocable, perpetual (non-exclusive) right and permission to reproduce, encode, store, copy, transmit, publish, post, broadcast, display, publicly perform, adapt, modify, create derivative works of, exhibit, and otherwise use your content. Without those rights, we couldn’t offer our services. Please note that this license continues even if you stop using the Site.
You agree to indemnify, release, and hold us harmless from any and all liability, claims, actions, loss, harm, damage, injury, cost or expense arising out of any content you submit to us.
If you submit any ideas, suggestions or feedback to us, you give us the right to publish and use them without acknowledgement or compensation to you.
Our Privacy Policy provides information about our personal information processing practices in the context of marketing and selling our Services (as defined in the Privacy Policy) to prospective customers and local partners, providing our Services to our customers and local partners, and operating our business.
When you use the Site or send communications to us through the Site, you are communicating with us electronically. You consent to receive electronically any communications related to your use of the Site. We may communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing. All notices from us intended for receipt by you shall be deemed delivered and effective, if sent by email, when sent to the email address you provide to us or, if posted on the Site, upon posting. Please note that by submitting content or otherwise providing us with your email address, postal address or phone number, you are agreeing that we or our agents may contact you at that address or number in a manner consistent with our Privacy Policy.
The Site may contain links or integrations with third-party websites, services, or platforms (e.g., social media platforms, Pilot business partners). These are provided for convenience only. We do not control and are not responsible for third-party content, terms, or privacy practices.
Use of third-party tools or services is at your own risk.
We are not responsible for, and do not endorse, content posted on the Site by any other person. Accordingly, we may not be held liable, directly or indirectly, for any loss or damage caused to you in connection with such content.
You agree to comply with all applicable U.S. and international export control laws and economic sanctions, including those administered by the U.S. Department of Commerce, OFAC, and other relevant authorities. You represent that you are not located in, under the control of, or a national or resident of any country subject to a U.S. government embargo or sanctions, and that you are not on any U.S. government denied-party list.
THE SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR RELIABILITY.
PILOT DOES NOT WARRANT THAT THE SITE WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
NO INFORMATION ON THE SITE IS INTENDED TO BE, AND CAN BE USED AS, ACCOUNTING, LEGAL, INVESTMENT, FINANCIAL OR OTHER PROFESSIONAL ADVICE.
We may make AI features available for use on the Site. AI tools may occasionally provide incorrect, outdated, or incomplete information. Please verify critical details independently before making decisions. If you need authoritative guidance, please consult a qualified professional or refer to the official documentation.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PILOT OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF REVENUE, PROFITS, OR DATA), WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SITE.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED FIFTY U.S. DOLLARS ($50).
We reserve the right to revise these Terms at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site constitutes acceptance of the updated Terms.
We may suspend or terminate your access to the Site at any time, with or without notice, if we believe you have violated these Terms, misused the Site, or engaged in conduct that harms us or others.
All sections which by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, indemnity, and arbitration) shall survive.
These Terms are governed by and construed under the laws of the State of California, without regard to its conflict of laws principles. The courts of San Francisco County, California shall have exclusive jurisdiction for any dispute not subject to arbitration.
These Terms, along with our Privacy Policy and any applicable additional terms, constitute the entire agreement between you and Pilot with respect to the Site and supersede all prior agreements, representations, or understandings.
If you have any questions or concerns about these Terms, please contact us at:
Pilot.com, Inc.
Attn: Legal Department
PO Box 7775 No. 86889, San Francisco, CA 94120
Email: legal[at]pilot.com
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS-WIDE ARBITRATION.
MANDATORY ARBITRATION. Unless another arbitration agreement applies (for example, a customer Subscription Agreement), any and all disputes or claims arising from or relating to these Terms, your use of the Site, our relationship with you, or any other aspect of your interaction with Pilot (including any dispute regarding the interpretation, breach, enforcement, or validity of these Terms or this arbitration provision) shall be resolved exclusively through final and binding individual arbitration rather than in court, except as set forth below. This arbitration provision applies regardless of whether the dispute sounds in contract, tort, statute, regulation, ordinance, fraud, misrepresentation, or any other legal or equitable theory. The arbitration shall be conducted in English in San Francisco County, California, under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) in effect at the time the dispute arises, except as modified by these Terms. If the AAA Commercial Arbitration Rules conflict with these Terms, these Terms will govern. The arbitrator’s decision will be final and binding, and judgment on the arbitration award may be entered in any court of competent jurisdiction.
CLASS ACTION WAIVER. YOU WAIVE ANY RIGHT TO ASSERT ANY CLAIMS AGAINST PILOT AS A REPRESENTATIVE OR MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION, AND YOU MAY BRING CLAIMS AGAINST PILOT ONLY IN YOUR INDIVIDUAL CAPACITY, EXCEPT WHERE SUCH WAIVER IS PROHIBITED BY LAW OR DEEMED BY A COURT OF LAW TO BE AGAINST PUBLIC POLICY. TO THE EXTENT YOU ARE PERMITTED BY LAW OR COURT OF LAW TO PROCEED WITH A CLASS OR REPRESENTATIVE ACTION AGAINST PILOT, YOU AGREE THAT: (I) THE PREVAILING PARTY SHALL NOT BE ENTITLED TO RECOVER ATTORNEYS’ FEES OR COSTS ASSOCIATED WITH PURSUING THE CLASS OR REPRESENTATIVE ACTION (NOTWITHSTANDING ANY OTHER PROVISION IN THIS AGREEMENT OR BY LAW); AND (II) THE PARTY WHO INITIATES OR PARTICIPATES AS A MEMBER OF THE CLASS WILL NOT SUBMIT A CLAIM OR OTHERWISE PARTICIPATE IN ANY RECOVERY SECURED THROUGH THE CLASS OR REPRESENTATIVE ACTION.
EXCEPTIONS TO ARBITRATION. This arbitration provision does not apply to disputes seeking injunctive or other equitable relief to protect our intellectual property rights, or disputes that may be filed in small claims court if they qualify and remain in such court.
OPT-OUT PROCEDURE. If you do not wish to be bound by these arbitration provisions, you must email arbitration-opt-out@pilot.com no later than 30 days after first using the Site. Your opt-out notice must include your full name and the email address associated with your account (if any), and a clear statement that you do not agree to the website Terms of Use arbitration provision. Opting out of this arbitration provision will not affect any other terms of these Terms.