← Back

Date posted: April 6, 2026

Pilot Customer Referral Program Terms & Conditions

What is the offer?

If a Pilot customer refers Pilot to a new customer who then purchases a subscription to Pilot, we will provide them (the referrer) with a reward of their choice: a $500 Visa digital gift card or a reMarkable Paper Pro Move ($449 value).

If a non-Pilot customer is referred to Pilot and then purchases a subscription to Pilot, we will provide them (the referred company) with a choice of a $500 Visa digital gift card or a reMarkable Paper Pro Move ($449 value). This offer cannot be combined with other offers or discounts. The referred company must complete onboarding with Pilot or be a customer for 90 days before they are eligible to receive the gift card.

Who is eligible?

To be eligible to receive customer referral rewards, you must be an employee of a Pilot customer. To be eligible to receive rewards as the customer referred to Pilot, you must not be a current/former Pilot customer nor in an active conversation with a Pilot representative. You cannot refer yourself.

How do you define a new customer?

At the time that the Pilot customer refers the non-Pilot customer, they can’t already have an account with Pilot and they can’t have already been referred by someone else or otherwise be registered as a lead with us. The referral must become a Pilot customer within 1 year from the referral. The referral must be a customer for 90 days before they are eligible to receive the gift card.

How do I participate?

There are two ways to submit a referral:

  1. Fill out this form with your email and your referral's contact information.
  2. Send an email to referrals@pilot.com with your referral’s contact information and cc your referral.

That’s it! We’ll follow up with them about getting them set up with a Pilot subscription.

How will I receive the reward?

Once your referral subscribes, we’ll contactemail you to confirm where to send your rewarddigital gift card. After the company has been a customer for 90 days, we’ll contactemail them as well. Each party must reply within 30 days, or the reward may be forfeited. All non-cash rewards are provided AS-IS.

If the total value of cash rewards you have received from Pilot exceeds $600 in one year, you’ll need to provide certain W-9 information so that we can comply with government reporting requirements. You are responsible for any taxes owed on the rewardaward.

Can I refer multiple companies to receive the reward multiple times?

Yes.

Are there any rules I should know? 

The FTC Endorsement rule says that if you speak about (endorse) Pilot with potential Pilot customers, you should (1) state your honest opinion, and (2) let them know that you can get a referral fee.

Are there any rules I should know? Other programs.

This program does not apply if you have a referral agreement with Pilot (use the referral link from your agreement) or if you are a Pilot employee (follow Pilot policy about customer referrals).