Product Specialists at Pilot

What we’re building

Every company needs to keep track of its finances, and most hire a bookkeeping firm to do so. But there's no Stripe, Gusto, or Google Apps of this world—no clear best-in-class bookkeeping firm that everyone uses because it delivers a service of unmatched quality and integrates with the tools and workflows to run your business as it grows.

Pilot is changing that. Our approach is to use software to automate as much of the heavy lifting as possible and giving those software superpowers to a team of accounting experts. Which means that our customers, business owners across America, can focus on the reasons they started their businesses in the first place, instead of worrying about whether their bookkeeping is being done well.

The role

We're building a small, expert product specialist team in San Francisco to:

  • Deliver high-quality books efficiently for our customers
  • Be a partner in evolving our bookkeeping process and informing our engineering priorities
  • Provide high-quality support interactions with customers

Role requirements:

  • Excellent written communication skills
  • Excellent attention to detail
  • A love of problem solving and making teams and processes more efficient
  • Delight in providing an exceptional customer experience

No prior accounting experience is required.

This is a unique opportunity to be an integral part of the product development process at a tech startup without needing a background in engineering, product, or design.

The team

We are 39 people today, including 18 product specialists and 9 engineers. We have a charming office in San Francisco, in SOMA close to the Montgomery Street BART stop. We have great benefits and believe in work/life balance.

Our seasoned founding team has led companies through two prior successful startups and acquisitions (by Oracle and Dropbox).


Let's talk! Please send your resume to [email protected].

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